Your TruFocals have a unique identification number engraved on the back of the bridge and a toll-free 800 number inscribed on the arms. If you were to misplace your TruFocals and someone finds them, they can call that 800 number and we will make arrangements for your TruFocals to be returned to you.
For a modest optional fee, you can also enroll in our Loss and Damage Protection program; if your TruFocals are irretrievably lost – or damaged in any way – we will replace them for half the original purchase price.
You can purchase loss and damage protection when you buy your TruFocals, and renew it annually. You are limited to one replacement for each 12-month period.
Obtaining your replacement TruFocals
When purchasing loss protection, you will receive a certificate together with your TruFocals.
If you have lost your TruFocals, fax this certificate to TruFocals at 1-818 785 7774 or phone Customer Service at 1-800 900 3700 with the loss and damage protection certificate number (Please be sure we have your current address).
A replacement pair of TruFocals will be shipped to you within one week after you notify us.
Your credit card will be charged for half your original purchase price on the date your replacement pair is shipped. We will send you email confirmation that your TruFocals have been shipped and charged to your card.
“Until I started wearing TruFocals, I thought that I was satisfied with bifocals. But it turns out that there are a great many awkward seeing situations that I was simply living with that are no longer awkward.”- SE
